Article 1 - Personal data we process

1. Personal data you provide directly

When you place an order, request information, or contact us, we may process the following personal data:

• First and last name

• Phone number

• Email address

• Address details (street name, house number, postal code, city)

• Requested delivery date

• If applicable: name of your employer, landlord, or relocation partner

2. Personal data collected automatically

When you visit our website, we may automatically collect:

• IP address

• Approximate location data

• Information about your use of our website

• Internet browser and device type

3. Personal data received from third parties

In some cases, we may receive your personal data from your employer, housing provider, or relocation partner.
This data is used exclusively for the planning, delivery, and installation of your furnishings.

 Article 2 - Data relating to minors

Our services are not intended for individuals under the age of 16.
If personal data of a minor is processed, this will only occur with explicit consent from a parent or legal guardian.

If you believe that we have collected personal data from a minor without the required consent, please contact us at info@welcome2holland.com, and we will take appropriate action.

 Article 3 - Purposes and legal bases for processing

We process your personal data for the following purposes and legal grounds:

1. Performance of a contract (Article 6(1)(b) GDPR)

• Processing and fulfilling your order

• Delivering and installing furniture and related goods

• Communicating with you about your order or delivery

2. Legal obligations (Article 6(1)(c) GDPR)

• Compliance with tax, accounting, and administrative obligations

3. Legitimate interests (Article 6(1)(f) GDPR)

• Improving our services and website

• Ensuring the security and reliability of our systems

• Preventing fraud and misuse

4. Consent (Article 6(1)(a) GDPR), where applicable

• Marketing communications

• Non-essential cookies or tracking technologies

Consent may be withdrawn at any time without affecting the lawfulness of processing prior to withdrawal.

 Article 4 - Retention periods

We do not retain personal data longer than necessary for the purposes for which it was collected.

• Order and invoice data: up to 7 years, in accordance with tax legislation

• Contact data without a completed order: up to 24 months

• Website analytics data: retained in accordance with cookie settings

After the retention period expires, personal data is deleted or anonymised.

 Article 5 - Sharing of personal data

We do not sell your personal data to third parties.

We only share personal data with parties that process data on our behalf or where required by law.
These parties may include:

• Logistics and delivery partners

• Installation partners

• IT service providers and hosting providers

We have data processing agreements in place with all processors to ensure confidentiality and security.

 Article 6 - Cookies

We use cookies and similar technologies to ensure the proper functioning of our website and to analyse its use.

• Essential cookies are placed without consent

• Non-essential cookies are placed only after obtaining your consent

You can manage or withdraw your cookie preferences at any time through your browser settings or our cookie banner.

 Article 7 - Your rights

You have the right to:

• Access your personal data

• Rectify inaccurate data

• Request deletion of your personal data

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, please contact us at info@welcome2holland.com.
We will respond within the statutory timeframe.

 Article 8 - Security of personal data

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

Article 9 - Complaints

If you believe that we are not complying with applicable data protection laws, you have the right to file a complaint with the Autoriteit Persoonsgegevens via their website.

Article 10 - Changes to this Privacy Policy

We may update this Privacy Policy from time to time.
The most recent version will always be available on our website.

This version was last revised on 19 january 2026.