General Terms and Conditions – Welcome2Holland

(a trade name of SUPPLIED B.V.)

Article 1 – Definitions
In these general terms and conditions, the following definitions apply:
1. Welcome2Holland: the trade name of SUPPLIED B.V., located at Hurksestraat 26A, 5652AL Eindhoven, the Netherlands, registered with the Dutch Chamber of Commerce under number 91883318.
2. Consumer: any natural person who is not acting in the course of a profession or business and who enters into or intends to enter into an agreement with Welcome2Holland.
3. Agreement: any contract for the sale and delivery of products between Welcome2Holland and the Consumer, including quotations confirmed by the Consumer by e-mail.
4. Products: all goods supplied by Welcome2Holland, including but not limited to furniture, household appliances (white goods), household inventories, and related items.
5. In Writing: communication by post, e-mail, or any other electronic means that can reasonably be considered equivalent to written communication.

Article 2 - Applicability
1. These general terms and conditions apply to every offer made by Welcome2Holland and to every agreement concluded between Welcome2Holland and the Consumer.
2. By accepting a quotation, the Consumer acknowledges having read and agreed to these terms and conditions.
3. Deviations from these terms are only valid if agreed upon in writing between Welcome2Holland and the Consumer.
4. If any provision of these terms is found to be invalid or voidable, the remaining provisions shall remain fully in effect.

Article 3 - Offer and Formation of the Agreement
1. All offers and quotations issued by Welcome2Holland are non-binding and valid while stocks last, unless expressly stated otherwise.
2. Obvious errors or mistakes in the offer do not bind Welcome2Holland.
3. The agreement is established once the Consumer has accepted the quotation in writing (for example, by e-mail).
4. Welcome2Holland will confirm the conclusion of the agreement by e-mail.

Article 4 - Right of Withdrawal (Cooling-Off Period)
1. The Consumer has the right to withdraw from the agreement within 14 days after receiving the products, without providing any reason, unless the products have been made to the Consumer’s specifications or clearly personalised (custom-made).
2. The withdrawal period starts on the day after the Consumer, or a third party designated by the Consumer who is not the carrier, has received the products.
3. If Welcome2Holland delivers the products through threshold delivery, the Consumer must return the products in their original condition and, as far as reasonably possible, in the original packaging.
4. If delivery takes place through turnkey service, where the products are unpacked, placed, assembled or connected by Welcome2Holland, the right of withdrawal still applies. In that case, however, the Consumer is responsible for:
- any depreciation in value of the products resulting from assembly, use, or signs of use, insofar as such goes beyond what is necessary to establish the nature and functioning of the products;
- any disassembly and transport costs if the products cannot reasonably be returned in their original state.
5. To exercise the right of withdrawal, the Consumer must notify Welcome2Holland within the withdrawal period by e-mail at info@welcome2holland.com, stating their name, address, and order number, or by using the standard Withdrawal Form.
6. The Consumer must return the products as soon as possible, but no later than 14 days after notifying Welcome2Holland of the withdrawal.
7. Welcome2Holland will reimburse the purchase price (including any original delivery costs) within 14 days after receiving the returned products.
8. If the products were placed or assembled by Welcome2Holland at delivery, Welcome2Holland will arrange a collection or disassembly date in consultation with the Consumer.

Article 5 - Delivery
1. Delivery takes place at the address provided by the Consumer.
2. The indicated delivery times are indicative. Welcome2Holland will make every reasonable effort to deliver within the agreed period.
3. If delivery is delayed due to circumstances attributable to Welcome2Holland, the Consumer will be informed promptly. In such a case, the Consumer has the right to cancel the agreement free of charge.
4. The risk of loss or damage to the products passes to the Consumer only when the products have been physically handed over to the Consumer or to a third party designated by the Consumer.
5. The Consumer is obliged to be present at the agreed delivery or installation time and to ensure that access to the delivery location is possible.
6. The Consumer may appoint a representative (authorised person), such as a landlord, employer, relocation agency or colleague, to receive the delivery and/or provide access to the delivery location on behalf of the Consumer. The Consumer remains fully responsible for the actions and omissions of such representative.
7. If the Consumer is not present but has authorised Welcome2Holland to enter the delivery location, the Consumer confirms that such access is granted with the consent of the rightful occupant or owner of the premises. Delivery to or access granted by an authorised representative shall be deemed equivalent to delivery to the Consumer.
8. Due to the nature of Welcome2Holland’s services, including route planning, personnel scheduling and preparation of goods, costs cannot reasonably be avoided within 24 hours prior to the agreed delivery or installation time.
9. If the Consumer is not present at the agreed time of delivery or installation, or cancels the appointment less than 24 hours in advance, Welcome2Holland is entitled to charge a no-show fee.
10. The no-show fee consists of:
   a. a fixed amount of €250; and
   b. €1.25 per kilometre travelled (return trip); and
   c. reasonable personnel and logistics costs directly related to the failed delivery.
11. If the Consumer is not present at the agreed time but arrives within a reasonable period thereafter, Welcome2Holland is entitled to charge waiting time costs. Waiting time costs amount to €50 per started 30 minutes after the agreed time, with a maximum of €200.
12. If the Consumer is more than 60 minutes late, Welcome2Holland is entitled to cancel the appointment and apply the no-show fee as referred to in paragraphs 9 and 10.
13. The total costs charged under this article shall be proportionate to the actual costs incurred by Welcome2Holland and shall not exceed 25% of the order value, unless Welcome2Holland can demonstrate higher actual damage..

Article 6 - Prices and Payment
1. All prices are stated in euros and include VAT and any other applicable taxes or charges.
2. Payment shall be made in accordance with the method specified in the quotation, generally prior to delivery or in accordance with the agreed payment term.
3. If the Consumer fails to pay on time, Welcome2Holland is entitled to charge statutory interest and reasonable collection costs after having issued a written reminder.

Article 7 - Warranty and Conformity
1. Welcome2Holland guarantees that the delivered products comply with the agreement, with reasonable expectations of quality and usability, and with applicable statutory provisions.
2. If a product proves defective, the Consumer must report this within a reasonable period after discovering the defect.
3. The warranty becomes void if the defect is caused by improper use, damage by the Consumer, or modifications made without Welcome2Holland’s approval.
4. This warranty does not affect the Consumer’s statutory rights under Dutch law regarding non-conformity (Article 7:17 et seq. of the Dutch Civil Code).

Article 8 - Liability
1. Welcome2Holland is not liable for damage resulting from improper use of the delivered products.
2. In all cases, Welcome2Holland’s liability is limited to the purchase price of the relevant product, unless the damage results from intent or gross negligence.
3. Nothing in these terms excludes or limits the Consumer’s statutory rights.

Article 9 - Force Majeure
1. Welcome2Holland is not liable for any delay or failure in performance due to circumstances beyond its reasonable control, including but not limited to natural disasters, war, pandemics, transport restrictions, or supplier disruptions.
2. In the event of force majeure causing a delay of more than 30 days, the Consumer may cancel the agreement free of charge.

Article 10 - Complaints Procedure

1. Complaints regarding the execution of the agreement must be submitted clearly and in full within a reasonable time to info@welcome2holland.com.
2. Complaints will be handled as soon as possible, but no later than 14 days after receipt.
3. If a complaint cannot be resolved amicably, the Consumer may submit the dispute to the competent court or via the European Online Dispute Resolution (ODR) platform:

https://ec.europa.eu/consumers/odr

Article 11 - Applicable Law and Jurisdiction
1. All agreements and offers are governed exclusively by Dutch law.
2. Disputes shall be submitted to the competent court
in the Consumer’s place of residence or, at the Consumer’s choice, to the District Court of Midden-Nederland (Utrecht location).

Article 12 - Business Customers (B2B)

1. These provisions apply exclusively to agreements concluded with business customers, acting in the course of their profession or business (“Business Customers”).
2. Unless explicitly stated otherwise, the provisions in Articles 1-11 apply only to Consumers and do not apply to Business Customers.
3. Business Customers do not have a statutory right of withdrawal.
4. Orders placed by Business Customers, in particular customised packages, configurations, and turnkey solutions, cannot be cancelled or modified free of charge after confirmation, unless agreed otherwise in writing.
5. Delivery times agreed with Business Customers are indicative and do not constitute fatal deadlines, unless explicitly agreed otherwise in writing.
6. Liability of Welcome2Holland towards Business Customers is limited to direct damage and to a maximum of the invoice amount of the relevant agreement, unless damage results from intent or gross negligence.
7. Indirect damage, including consequential damage, loss of profit, and business interruption, is excluded.
8. Deviations from these terms for Business Customers are only valid if agreed in writing.
9. Disputes with Business Customers shall be submitted exclusively to the competent court in the district where Welcome2Holland is established.

Business Customers do not have a statutory right of withdrawal.

Orders placed by Business Customers, in particular customised packages, configurations, and turnkey solutions, cannot be cancelled or modified free of charge after confirmation, unless agreed otherwise in writing.

Delivery times agreed with Business Customers are indicative and do not constitute fatal deadlines, unless explicitly agreed otherwise in writing.

Liability of Welcome2Holland towards Business Customers is limited to direct damage and to a maximum of the invoice amount of the relevant agreement, unless damage results from intent or gross negligence.

Indirect damage, including consequential damage, loss of profit, and business interruption, is excluded.

Deviations from these terms for Business Customers are only valid if agreed in writing.

Disputes with Business Customers shall be submitted exclusively to the competent court in the district where Welcome2Holland is established.

Article 13 - Final Provisions
1. Welcome2Holland reserves the right to amend these terms and conditions. Any amended version will be communicated to the Consumer in advance. This version is dated 22 January 2026.
2. If these terms and conditions are available in multiple languages, the Dutch version shall prevail in case of discrepancies.