Welcome2Holland
FAQ

Good questions.

Everything you need to know before you order. Can’t find your answer? We’re happy to help.

About our service

All the essentials you need when you arrive in your new home: a comfortable bed, soft bed linen, towels, kitchenware, and even a coffee machine with cups for your first morning brew. From furniture and appliances to cleaning supplies, you choose exactly what you need.

Yes. All the items we deliver are brand new and unused.

Yes. Welcome2Holland delivers nationwide, anywhere in the Netherlands.

No. While we specialise in supporting international clients, we welcome anyone who needs convenient, reliable furniture delivery and setup.

Not at the moment. If you’re staying in the Netherlands for more than six months, buying your home setup is almost always the smarter choice: it’s more cost-effective, and there are no deposits or rental restrictions. When it’s time to move out, you can easily resell your items on Marktplaats, the largest second-hand platform in the Netherlands.

Ordering

Yes. You can place your order online from anywhere in the world. After you order, we contact you to plan the delivery date and your delivery option.

Of course. Our webshop is organised by category, so you can select the items you want and skip the ones you don’t.

As early as possible. That way we can make sure everything is prepared and in stock at our warehouse in time for your move-in date.

Delivery & assembly

After you’ve placed your order, we contact you to plan the delivery date and agree whether you’d like delivery only or our full assembly service. In the future you’ll be able to plan this directly online.

We deliver up to the first threshold on the ground floor: your front door, or the main entrance of your apartment building, at street level. Our driver works alone and can’t carry anything inside, upstairs or to another floor, so please make sure someone is there to receive the goods and bring them in.

A two-person team brings your order into the room you want via the stairwell (provided everything fits; we don’t use a furniture lift), places and installs everything, and hands it over ready to use. We take all packaging with us and leave your home broom-clean.

We don’t drill into walls, so we only install items that need no drilling. For hygiene reasons, we also don’t unpack household packs, bed linen, bath and kitchen textiles; they reach you sealed, so you’re the first to open them.

Yes. You can appoint someone to act on your behalf, such as your landlord, property manager or another person, to open the door and sign for receipt. We’ll arrange it together with them.

We aim to complete every delivery within regular working hours. If that isn’t possible, we can check whether an alternative time can be arranged, but we can’t always guarantee it.

Returns

Yes. You have a 14-day cooling-off period. Assembled items must be disassembled by you before they are returned, and pickup costs may apply. See our Return Policy for all conditions.

For businesses

Yes. We work with employers, housing providers, relocation agencies and more to furnish homes for their employees, residents and clients.

Yes. We regularly work with employers, HR teams and relocation agencies.

Arriving soon?

Get your home ready before you land.

Order from abroad. We plan delivery with you and can have everything assembled and installed.

Orange delivery truck icon: Welcome2Holland delivers your furniture and household items nationwide in the Netherlands