General Terms and Conditions

1Definitions

In these general terms and conditions, the following definitions apply:

1. 1.1Welcome2Holland: the trade name of SUPPLIED B.V., located at Hurksestraat 26A, 5652AL Eindhoven, the Netherlands, registered with the Dutch Chamber of Commerce under number 91883318.
2. 1.2Consumer: any natural person who is not acting in the course of a profession or business and who enters into or intends to enter into an agreement with Welcome2Holland.
3. 1.3Agreement: any contract for the sale and delivery of products between Welcome2Holland and the Consumer, including quotations confirmed by the Consumer by e-mail.
4. 1.4Products: all goods supplied by Welcome2Holland, including but not limited to furniture, household appliances (white goods), household inventories, and related items.
5. 1.5In Writing: communication by post, e-mail, or any other electronic means that can reasonably be considered equivalent to written communication.

2Applicability

1. 2.1These general terms and conditions apply to every offer made by Welcome2Holland and to every agreement concluded between Welcome2Holland and the Consumer.
2. 2.2By accepting a quotation, the Consumer acknowledges having read and agreed to these terms and conditions.
3. 2.3Deviations from these terms are only valid if agreed upon in writing between Welcome2Holland and the Consumer.
4. 2.4If any provision of these terms is found to be invalid or voidable, the remaining provisions shall remain fully in effect.

3Offer and Formation of the Agreement

1. 3.1All offers and quotations issued by Welcome2Holland are non-binding and valid while stocks last, unless expressly stated otherwise.
2. 3.2Obvious errors or mistakes in the offer do not bind Welcome2Holland.
3. 3.3The agreement is established once the Consumer has accepted the quotation in writing (for example, by e-mail).
4. 3.4Welcome2Holland will confirm the conclusion of the agreement by e-mail.

4Right of Withdrawal (Cooling-Off Period)

1. 4.1The Consumer has the right to withdraw from the agreement within 14 days after receiving the products, without providing any reason, unless the products have been made to the Consumer’s specifications or clearly personalised (custom-made).
2. 4.2The withdrawal period starts on the day after the Consumer, or a third party designated by the Consumer who is not the carrier, has received the products.
3. 4.3If Welcome2Holland delivers the products through threshold delivery, the Consumer must return the products in their original condition and, as far as reasonably possible, in the original packaging.
4. 4.4If delivery takes place through turnkey service, where the products are unpacked, placed, assembled or connected by Welcome2Holland, the right of withdrawal still applies. In that case, however, the Consumer is responsible for:
   • any depreciation in value of the products resulting from assembly, use, or signs of use, insofar as such goes beyond what is necessary to establish the nature and functioning of the products;
   • disassembling the products before they are returned. Welcome2Holland does not disassemble products. The Consumer is also responsible for any transport costs if the products cannot reasonably be returned in their original state.
5. 4.5To exercise the right of withdrawal, the Consumer must notify Welcome2Holland within the withdrawal period by e-mail at info@welcome2holland.com, stating their name, address, and order number, or by using the standard Withdrawal Form.
6. 4.6The Consumer must return the products as soon as possible, but no later than 14 days after notifying Welcome2Holland of the withdrawal.
7. 4.7Welcome2Holland will reimburse the purchase price (including any original delivery costs) within 14 days after receiving the returned products.
8. 4.8If the products were placed or assembled by Welcome2Holland at delivery, the Consumer must disassemble them before collection. Welcome2Holland will arrange a collection date in consultation with the Consumer.

5Delivery

1. 5.1Delivery takes place at the address provided by the Consumer.
2. 5.2The indicated delivery times are indicative. Welcome2Holland will make every reasonable effort to deliver within the agreed period.
3. 5.3If delivery is delayed due to circumstances attributable to Welcome2Holland, the Consumer will be informed promptly. In such a case, the Consumer has the right to cancel the agreement free of charge.
4. 5.4The risk of loss or damage to the products passes to the Consumer only when the products have been physically handed over to the Consumer or to a third party designated by the Consumer.
5. 5.5The Consumer is obliged to be present at the agreed delivery or installation time and to ensure that access to the delivery location is possible.
6. 5.6The Consumer may appoint a representative (authorised person), such as a landlord, employer, relocation agency or colleague, to receive the delivery and/or provide access to the delivery location on behalf of the Consumer. The Consumer remains fully responsible for the actions and omissions of such representative.
7. 5.7If the Consumer is not present but has authorised Welcome2Holland to enter the delivery location, the Consumer confirms that such access is granted with the consent of the rightful occupant or owner of the premises. Delivery to or access granted by an authorised representative shall be deemed equivalent to delivery to the Consumer.
8. 5.8Due to the nature of Welcome2Holland’s services, including route planning, personnel scheduling and preparation of goods, costs cannot reasonably be avoided within 24 hours prior to the agreed delivery or installation time.
9. 5.9If the Consumer is not present at the agreed time of delivery or installation, or cancels the appointment less than 24 hours in advance, Welcome2Holland is entitled to charge a no-show fee.
10. 5.10The no-show fee consists of:
    • a. a fixed amount of €250; and
    • b. €1.25 per kilometre travelled (return trip); and
    • c. reasonable personnel and logistics costs directly related to the failed delivery.
11. 5.11If the Consumer is not present at the agreed time but arrives within a reasonable period thereafter, Welcome2Holland is entitled to charge waiting time costs. Waiting time costs amount to €50 per started 30 minutes after the agreed time, with a maximum of €200.
12. 5.12If the Consumer is more than 60 minutes late, Welcome2Holland is entitled to cancel the appointment and apply the no-show fee as referred to in paragraphs 9 and 10.
13. 5.13The total costs charged under this article shall be proportionate to the actual costs incurred by Welcome2Holland and shall not exceed 25% of the order value, unless Welcome2Holland can demonstrate higher actual damage.

6Prices and Payment

1. 6.1All prices are stated in euros and include VAT and any other applicable taxes or charges.
2. 6.2Payment shall be made in accordance with the method specified in the quotation, generally prior to delivery or in accordance with the agreed payment term.
3. 6.3If the Consumer fails to pay on time, Welcome2Holland is entitled to charge statutory interest and reasonable collection costs after having issued a written reminder.

7Warranty and Conformity

1. 7.1Welcome2Holland guarantees that the delivered products comply with the agreement, with reasonable expectations of quality and usability, and with applicable statutory provisions.
2. 7.2If a product proves defective, the Consumer must report this within a reasonable period after discovering the defect.
3. 7.3The warranty becomes void if the defect is caused by improper use, damage by the Consumer, or modifications made without Welcome2Holland’s approval.
4. 7.4This warranty does not affect the Consumer’s statutory rights under Dutch law regarding non-conformity (Article 7:17 et seq. of the Dutch Civil Code).

8Liability

1. 8.1Welcome2Holland is not liable for damage resulting from improper use of the delivered products.
2. 8.2In all cases, Welcome2Holland’s liability is limited to the purchase price of the relevant product, unless the damage results from intent or gross negligence.
3. 8.3Nothing in these terms excludes or limits the Consumer’s statutory rights.

9Force Majeure

1. 9.1Welcome2Holland is not liable for any delay or failure in performance due to circumstances beyond its reasonable control, including but not limited to natural disasters, war, pandemics, transport restrictions, or supplier disruptions.
2. 9.2In the event of force majeure causing a delay of more than 30 days, the Consumer may cancel the agreement free of charge.

10Complaints Procedure

1. 10.1Complaints regarding the execution of the agreement must be submitted clearly and in full within a reasonable time to info@welcome2holland.com.
2. 10.2Complaints will be handled as soon as possible, but no later than 14 days after receipt.
3. 10.3If a complaint cannot be resolved amicably, the Consumer may submit the dispute to the competent court or via the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr

11Applicable Law and Jurisdiction

1. 11.1All agreements and offers are governed exclusively by Dutch law.
2. 11.2Disputes shall be submitted to the competent court in the Consumer’s place of residence or, at the Consumer’s choice, to the District Court of Oost-Brabant (Eindhoven location).

12Business Customers (B2B)

1. 12.1These provisions apply exclusively to agreements concluded with business customers, acting in the course of their profession or business (“Business Customers”).
2. 12.2Unless explicitly stated otherwise, the provisions in Articles 1-11 apply only to Consumers and do not apply to Business Customers.
3. 12.3Business Customers do not have a statutory right of withdrawal.
4. 12.4Orders placed by Business Customers, in particular customised packages, configurations, and turnkey solutions, cannot be cancelled or modified free of charge after confirmation, unless agreed otherwise in writing.
5. 12.5Delivery times agreed with Business Customers are indicative and do not constitute fatal deadlines, unless explicitly agreed otherwise in writing.
6. 12.6Liability of Welcome2Holland towards Business Customers is limited to direct damage and to a maximum of the invoice amount of the relevant agreement, unless damage results from intent or gross negligence.
7. 12.7Indirect damage, including consequential damage, loss of profit, and business interruption, is excluded.
8. 12.8Deviations from these terms for Business Customers are only valid if agreed in writing.
9. 12.9Disputes with Business Customers shall be submitted exclusively to the competent court in the district where Welcome2Holland is established.

13Final Provisions

1. 13.1Welcome2Holland reserves the right to amend these terms and conditions. Any amended version will be communicated to the Consumer in advance. This version is dated 22 January 2026.
2. 13.2If these terms and conditions are available in multiple languages, the Dutch version shall prevail in case of discrepancies.