Privacy Policy

1Personal data we process

1. 1.1Personal data you provide directly. When you place an order, request information, or contact us, we may process the following personal data:
   • First and last name
   • Phone number
   • Email address
   • Address details (street name, house number, postal code, city)
   • Requested delivery date
   • If applicable: name of your employer, landlord, or relocation partner
2. 1.2Personal data collected automatically. When you visit our website, we may automatically collect:
   • IP address
   • Approximate location data
   • Information about your use of our website
   • Internet browser and device type
3. 1.3Personal data received from third parties. In some cases, we may receive your personal data from your employer, housing provider, or relocation partner. This data is used exclusively for the planning, delivery, and installation of your furnishings.

2Data relating to minors

Our services are not intended for individuals under the age of 16. If personal data of a minor is processed, this will only occur with explicit consent from a parent or legal guardian.

1. 2.1If you believe that we have collected personal data from a minor without the required consent, please contact us at info@welcome2holland.com, and we will take appropriate action.

3Purposes and legal bases for processing

We process your personal data for the following purposes and legal grounds:

1. 3.1Performance of a contract (Article 6(1)(b) GDPR)
   • Processing and fulfilling your order
   • Delivering and installing furniture and related goods
   • Communicating with you about your order or delivery
2. 3.2Legal obligations (Article 6(1)(c) GDPR)
   • Compliance with tax, accounting, and administrative obligations
3. 3.3Legitimate interests (Article 6(1)(f) GDPR)
   • Improving our services and website
   • Ensuring the security and reliability of our systems
   • Preventing fraud and misuse
4. 3.4Consent (Article 6(1)(a) GDPR), where applicable
   • Marketing communications
   • Non-essential cookies or tracking technologies
5. 3.5Consent may be withdrawn at any time without affecting the lawfulness of processing prior to withdrawal.

4Retention periods

We do not retain personal data longer than necessary for the purposes for which it was collected.

1. 4.1Order and invoice data: up to 7 years, in accordance with tax legislation
2. 4.2Contact data without a completed order: up to 24 months
3. 4.3Website analytics data: retained in accordance with cookie settings
4. 4.4After the retention period expires, personal data is deleted or anonymised.

5Sharing of personal data

We do not sell your personal data to third parties.

1. 5.1We only share personal data with parties that process data on our behalf or where required by law. These parties may include:
   • Logistics and delivery partners
   • Installation partners
   • IT service providers and hosting providers
   • Analytics providers (Google Analytics, only with your consent)
2. 5.2We have data processing agreements in place with all processors to ensure confidentiality and security.

6Cookies

We use cookies and similar technologies to ensure the proper functioning of our website and, with your consent, to analyse its use.

1. 6.1Functional cookies are strictly necessary for the website to work and are placed without consent.
2. 6.2Analytics cookies (Google Analytics) are placed only after you have given consent via our cookie banner. We use them to understand how visitors use our website so we can improve it. IP addresses are anonymised.
3. 6.3We do not use advertising or tracking cookies for marketing purposes.
4. 6.4You can change or withdraw your consent at any time via “Cookie settings” at the bottom of our website, or delete cookies through your browser settings.

7Your rights

You have the right to:

1. 7.1Access your personal data
2. 7.2Rectify inaccurate data
3. 7.3Request deletion of your personal data
4. 7.4Restrict or object to processing
5. 7.5Request data portability
6. 7.6Withdraw consent at any time
7. 7.7To exercise your rights, please contact us at info@welcome2holland.com. We will respond within the statutory timeframe.

8Security of personal data

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

9Complaints

If you believe that we are not complying with applicable data protection laws, you have the right to file a complaint with the Autoriteit Persoonsgegevens via their website.

10Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

1. 10.1This version was last revised on 19 January 2026.